Shipping policy
Shipping Policy
Last updated: April 29, 2026
Origin
All VÖGELN objects ship from Hong Kong.
Processing Time
Orders are processed within 4–5 working days of payment confirmation. Orders placed on weekends or Hong Kong
public holidays are processed from the next working day.
You will receive a shipping confirmation with tracking information once your order has been dispatched.
Confirmed Shipping Destinations
We confirm shipping to the following countries and regions.
ASIA PACIFIC
Australia
Hong Kong SAR
Japan
Macau SAR
New Zealand
Philippines
Singapore
South Korea
Taiwan
Thailand
EUROPE
Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Kingdom
MIDDLE EAST
Bahrain
Israel
Oman
Qatar
Saudi Arabia
United Arab Emirates
AMERICAS
Canada
United States
For all other destinations not listed above, shipping may be available at checkout. Contact us at info@vogeln.net before ordering if
you are unsure.
Non-Serviceable Destinations
We are unable to ship to the following countries due to international sanctions, carrier suspension, or active conflict.
Orders placed to these destinations will be cancelled and refunded.
North Korea
UN sanctions — no carrier service available.
Iran
UN and international sanctions — no carrier service available.
Carriers
Carrier is assigned at dispatch based on destination and availability. Tracking information will be provided for all orders via your shipping confirmation email.
Shipping Rates
Shipping rates are calculated at checkout based on destination and order weight.
Express Shipping
Express shipping is available at checkout where offered. Express shipping costs are the responsibility of the
customer and will be displayed at checkout before payment.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or handling fees upon arrival in your country.
These charges are outside our control and are the sole responsibility of the customer. They are not included in your
order total at checkout.
VÖGELN is not responsible for delays caused by customs processing. If you are unsure about import regulations in
your country, we recommend checking with your local customs authority before placing an order.
Delays
Once an order has been dispatched, delivery timelines are managed by the carrier. VÖGELN is not responsible for delays caused by customs, severe weather, public holidays, or carrier disruptions.
Japan
Macau SAR
New Zealand
Philippines
Singapore
South Korea
Taiwan
Thailand
EUROPE
Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Kingdom
MIDDLE EAST
Bahrain
Israel
Oman
Qatar
Saudi Arabia
United Arab Emirates
AMERICAS
Canada
United States
For all other destinations not listed above, shipping may be available at checkout. Contact us at info@vogeln.net before ordering if
you are unsure.
Non-Serviceable Destinations
We are unable to ship to the following countries due to international sanctions, carrier suspension, or active conflict.
Orders placed to these destinations will be cancelled and refunded.
North Korea
UN sanctions — no carrier service available.
Iran
UN and international sanctions — no carrier service available.
Carriers
Carrier is assigned at dispatch based on destination and availability. Tracking information will be provided for all orders via your shipping confirmation email.
Shipping Rates
Shipping rates are calculated at checkout based on destination and order weight.
Express Shipping
Express shipping is available at checkout where offered. Express shipping costs are the responsibility of the
customer and will be displayed at checkout before payment.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or handling fees upon arrival in your country.
These charges are outside our control and are the sole responsibility of the customer. They are not included in your
order total at checkout.
VÖGELN is not responsible for delays caused by customs processing. If you are unsure about import regulations in
your country, we recommend checking with your local customs authority before placing an order.
Delays
Once an order has been dispatched, delivery timelines are managed by the carrier. VÖGELN is not responsible for delays caused by customs, severe weather, public holidays, or carrier disruptions.
If your order has not arrived within the estimated delivery window, contact us at info@vogeln.net with your order number and we will investigate.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal at customs, we will
contact you to arrange reshipment. Additional shipping costs may apply.
Contact: info@vogeln.net
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal at customs, we will
contact you to arrange reshipment. Additional shipping costs may apply.
Contact: info@vogeln.net
